URTHLY APPS · THE DETAILS

Terms of service

Last updated: 4 September 2026

A clear agreement, from the first invitation to the final keepsake.

Who you are buying from

Urthly Apps is operated by Urthly Ltd, company number 14521952, registered in England and Wales at 63 Diamond Road, Watford, England, WD24 5EN. Contact hello@urthly.app about an order, complaint or cancellation.

We work with individuals planning personal occasions and with businesses and organisations. Your statutory consumer rights are not affected by these terms. Urthly Digital’s business website and marketing services have separate offers and agreements.

Examples and enquiries

The public collection and full demos are fictional examples, not live customer events. Replies, reservations, votes and other sample actions do not reach real hosts or take payments. Some choices are saved on your device. Do not enter real guest lists, payment details or sensitive information into a demo.

An enquiry is not an order and does not commit you to a purchase. We confirm availability, the scope, final price, delivery dates and payment arrangements before you agree to proceed. A contract starts when we accept your order in writing or through an expressly identified checkout process. You receive a copy of the agreed terms by email or another format you can keep.

What the prices mean

Digital invitations start from £79. One-off event apps start from £499. Always-on apps for venues and communities are quoted with an agreed setup and ongoing price. Starting prices are not a promise that every custom feature is included. Your final total, including applicable taxes and any mandatory charges, is confirmed before you order. Optional additions require your agreement.

The website currently accepts enquiries, not online payments. Where payment is agreed, we use the payment provider identified in your order confirmation. We do not collect card details in an enquiry or demo. A deposit, balance, subscription, minimum term or renewal applies only if explicitly agreed before ordering. No hidden automatic extension of event hosting applies.

Design and delivery

Your agreement identifies the design, personalisation, features, revision allowance, first-proof date and intended launch date. Timing depends on receiving the requested information and your approvals. We confirm any effect of late content or changes before proceeding. We do not promise an unconfirmed event date or instant delivery of a personalised product.

You receive the hosted link, agreed downloadable design and sharing files, and any agreed QR assets. The downloadable files are keepsakes or sharing/print assets; they are not an offline copy of the working app unless expressly included. Print production, postage, domain purchases and new integrations are not included unless stated.

Hosting and the final export

For one-off invitations and event apps, hosting runs until 30 days after the agreed event date. A multi-day event uses the agreed final day. If your date changes, contact us so we can agree any revised hosting or delivery arrangements. Always-on apps follow their separate ongoing agreement.

At completion we provide an export of the data we hold for your event to the authorised customer, including collected replies and other event records and uploaded files where applicable. We agree a secure handover method and explain the file formats and deletion timetable. We do not export other customers’ data or disclose information you are not entitled to receive. Keep your downloaded files and export: the live link and interactive features stop when hosting ends, unless an extension is agreed.

Approval and your materials

Please provide accurate event details and materials you have permission to use. Review dates, names, links and other content before approving publication. Tell us promptly about errors. We correct faults in our work; new design requests or changed scope may need a separate quote. You keep ownership of the content and brand assets you provide. Our reusable code, tools and underlying components remain ours or their licensors’; delivery of an export does not transfer the platform.

Cancellation and refunds

If you are a consumer ordering at a distance, you will normally have 14 days from agreeing a service contract to cancel. Contact us by email or post with a clear statement. We do not assume that personalisation removes your cancellation rights.

If you want service work to start during that period, we obtain your express request first. If you later cancel, a proportionate charge for work supplied may apply only where legally permitted and explained beforehand. Loss of the right to cancel after full performance requires the necessary express consent and acknowledgement. Any separate early supply of digital content requires its own legally required consent and acknowledgement; browsing the site or accepting advertising cookies is not that consent.

Where a refund is due, we return it using the original payment method within the applicable legal deadline, normally within 14 days of being informed of cancellation. Nothing here removes rights where services lack reasonable care and skill or digital content is faulty or not as described. For a business order, cancellation arrangements are those expressly agreed; no blanket non-refundable deposit is imposed by this page.

Optional cancellation form

To Urthly Ltd, 63 Diamond Road, Watford, England, WD24 5EN; hello@urthly.app. I give notice that I cancel my contract for: [service/order reference]. Ordered on: [date]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature: [only if sent on paper]. You may use this wording, but do not have to.

Guest information and responsible use

Only collect guest information needed for your event and tell guests how it will be used. We agree the appropriate privacy notice, access controls and data responsibilities for the actual service before collecting real guest data. Where we process data on behalf of a business or organisation, the applicable processing agreement forms part of the service. We do not use guest/customer lists for our own advertising.

Bookings, ticket sales, food/allergen information, race estimates and venue information need an agreed real-world operating process. A sample feature is not a payment service, guaranteed reservation, medical advice, emergency service or certified live-timing system. Additional integrations and fulfilment responsibilities must be agreed.

Service standards and problems

We provide the service with reasonable care and skill. We cannot guarantee uninterrupted access, attendance, sales or advertising results. Tell us about a problem so we can investigate and offer an appropriate remedy. We do not exclude liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. We do not limit consumers’ mandatory rights or liability for losses we are legally responsible for.

Law, complaints and changes

Please contact us first so we can try to resolve a complaint. English and Welsh law applies, without depriving consumers of mandatory protections or rights to bring proceedings in courts available to them where they live. Changes to this website’s terms do not retrospectively alter an accepted order; material changes to your service require appropriate notice and any necessary agreement.